• Unless special arrangements have been made in advance, all animals must be dropped off during intake hours (7:30 AM to 8:30 AM) on the day of the surgery, and picked up later the same day before we close.
• Cats must be in secure carriers labeled with your name and cat’s name on it.
• Dogs must be on leashes even if being held in your arms.
• All animals scheduled for surgery must be in good health. Please discuss any health concerns with us when scheduling your pet’s appointment. We do not provide surgical services for pets over 7 years of age.
Because last-minute cancellations and no-shows are very disruptive to our practice and ultimately hinder our efforts to serve as many clients as possible, any client wishing to reschedule an appointment on short notice – or anyone making appointments for multiple animals – may be asked to pre-pay a non-refundable deposit or, pay for all services in full before we will schedule or reschedule the appointment(s).